Job Summary:

The Account Manager – Level 3 (AM3)’s primary responsibilities are to meet assigned energy efficiency targets by proactively managing residential, business and retail customers and building relationships with targeted non-engaged businesses. Develops and executes account plans utilizing a consultative customer engagement methodology that brings value to customers and measurable results to the Efficiency Smart Program (ES). Assists the Director, Account Management with assigned responsibilities such as developing strategies for market segments or helping to develop and implement department policies and procedures.

Location:

This is a remote position, and the ideal candidate will be located in Delaware.

Compensation:

At VEIC, we are committed to pay transparency. The starting pay range for this position will be between $85,000-$95,000. Based on market data, pay may vary depending on job-related knowledge, skills, education, experience, and location. Please discuss your intended work location with the recruiter for more information. The total compensation package for this position also includes a full range of medical benefits, 403(b) eligibility with match, Combined Time Off (CTO), Care and Concern leave, Parental leave, wellbeing benefit, a community service day, and eight paid holidays that are effective as of your first day of employment.

Inclusive Workplace statement:

We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes a variety of backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.

Essential Functions:

• Achieve energy savings goals throughout a customer base of core accounts and non-engaged businesses.
• Develop dynamic relationships with municipal government and utility leadership as primary contact for all Efficiency Smart program offerings as well as identify opportunities within municipal facilities and work with Energy Consultants and other Efficiency Smart staff to ensure their timely completion.
• Develop strategic relationships at senior and other levels within customer base to become a trusted and valued resource.
• Understand all Efficiency Smart offerings and act as the primary point of contact in communicating initiatives and program results to municipal utility clients.
• Document and implement strategic account plans for core customers and orchestrate with other Efficiency Smart program staff to execute plans and maximize savings.
• Identify opportunities within customer and prospective customer base and collaborate with Efficiency Smart staff to ensure their timely completion.
• Identify and keep current with industry, business and market trends to understand their impact on customers’ business.
• Develop expertise in one or more market or customer segments and collaborate with cross-functional team members to support the development and implementation of initiatives that respond to specific business needs.
• Participate in ongoing individual and team training and provide peer coaching to other Account Managers, Energy Consultants, and other VEIC staff to enhance skills.
• Ensure successful and consistent progress toward stated goals and objectives of the Account Management team.
• Participate in Efficiency Smart outreach events as necessary.
• Other duties as assigned.

Knowledge and Experience: 

• Strong personal commitment to the mission, vision, goals and values of VEIC.
• Bachelor’s degree and five years’ experience utilizing a consultative customer management approach in a business to business energy or professional services field or a combination of education and experience in a related field that demonstrates comparable knowledge and skills.
• Demonstrated ability to deliver expected results within core accounts or new accounts.
• Strong financial, technical and business knowledge and skills, including the ability to understand the economic and political dynamics of high-profile customers.
• Demonstrated ability to understand the economic and business dynamics of assigned accounts, as well as the potential political and strategic sensitivity of their actions within the marketplace and regulatory arena.
• Strong interpersonal skills including in the ability to communicate effectively and build strong business relationships. High degree of professionalism, maturity and a polished demeanor.
• Exemplary written and oral communication skills.
• Proficiency with contact management, word processing, spreadsheet and database software.
• Ability to handle competing priorities and proven ability to be organized, detail-oriented and accurate.
• All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations.

Work Environment and Physical Requirements: 

This position primarily involves desk-based work with extensive collaboration and communication responsibilities. Physical requirements include:

• Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks)
• Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements
• Visual acuity to view digital screens, documents, and presentations for prolonged periods
• Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions
• Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions
• Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships
• Occasional movement between meeting spaces, collaboration areas, and individual workstations
• Minimal lifting requirements for office supplies, equipment, or materials

VEIC provides ergonomic assessments and appropriate accommodation to support team members in this collaborative environment, if needed. Our commitment to wellness includes encouraging regular movement breaks and supporting flexible work arrangements that promote sustainable productivity aligned with our core values.

Additional Requirements for Roles Involving Travel and / or Site Visits:

• A valid driver’s license and compliance with the Motor Vehicle Safety guidelines outlined in VEIC’s personnel policies.
• Physical mobility to navigate various building environments including commercial facilities, construction sites, mechanical rooms, and/or residential properties
• Capability to climb stairs, stand for extended periods during site visits (1-3 hours), and occasionally access confined spaces or use ladders
• Tolerance for varying environmental conditions including temperature fluctuations, construction noise, and outdoor weather during site assessments
• Ability to safely lift and carry equipment, tools, or materials weighing up to 40 pounds
• Manual dexterity to operate testing equipment, measurement devices, or other field tools as required

Travel Requirements:

Frequent Travel

For all travel requirements, VEIC provides appropriate support, reimbursement, and accommodations aligned with our sustainability values and commitment to work-life integration.

Any emails from VEIC team members will originate from a @veic.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.