Job Summary:

The Account Manager 1 has experience in business development and/or customer support.  Primary responsibilities are to meet assigned energy efficiency or key performance targets by proactively engaging and managing relationships with customers and partners. Account Managers work closely with peers to develop long-term strategic goals for the department that advance Efficiency Vermont’s mission and bring the voice of the customer into the decision-making process. This position also works cross-functionally in both internal and external-facing roles in a primarily supportive role to program staff and customers. This role is tasked with supporting customers and partners to manage energy use in a way that benefits the environment, stimulates the economy and lowers energy costs for Vermonters. 

Location:

This is a hybrid position, and the ideal candidate will be Vermont.

Compensation:

At VEIC, we are committed to pay transparency. The starting pay range for this position will be between $55,000-65,000 (Non-Exempt). Based on market data, pay may vary depending on job-related knowledge, skills, education, experience, and location. Please discuss your intended work location with the recruiter for more information. The total compensation package for this position also includes a full range of medical benefits, 403(b) eligibility with match, Combined Time Off (CTO), Care and Concern leave, Parental leave, wellbeing benefit, a community service day, and eight paid holidays that are effective as of your first day of employment.

Inclusive Workplace statement:

We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes a variety of backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.

Essential Functions: 

• Achieves quantifiable outcomes, service level standards, and partnership goals as measured against department and team metrics. 
• Extensive sales execution on the phone building warm leads and scheduling site visits (often for other Account Managers who are assigned to a respective market). 
• Extensive utilization of our proprietary CRM, including data mining, input, management, and cleaning. 
• Develops strategic relationships and becomes a trusted and valued resource for customers, communities and partner organizations. 
• Identifies opportunities within customer and prospective customer base and collaborates with Energy Consultants and other VEIC and sub-contractor staff to ensure timely project completion. 
• Begins to develop subject matter expertise in one or more energy efficient technologies or customer/partner segments. 
• Implements initiatives that respond to specific customer or partner needs.  
• Serves as the voice of the customer by collaborating with internal colleagues to ensure products and services offered by Efficiency Vermont address market needs. 
• Extensive collaboration with internal colleagues including Energy Engineers, Account Managers, Customer Support, and Program Managers. 
• Seeks to understand the economic and business dynamics of customers and partners and collaborates with peers and managers to advance broader organizational goals. 
• Participates in Efficiency Vermont outreach events as necessary. 
• Other duties as assigned.

Knowledge And Experience

• Strong personal commitment to the mission, vision, goals and values of VEIC.
• Associate’s degree and one+ years’ experience in a business-to-business or professional services field or equivalent combination of education and experience.
• Displays strong interpersonal skill, irrespective of industry.  Demonstrates a high degree of professionalism. 
• Uses tools provided to effectively keep projects/relationships on track toward productive ends. Ability to handle competing priorities and proven ability to be organized, detail-oriented and accurate.  Proficiency with contact management, word processing, spreadsheet and database software. 
• Demonstrated ability to understand the economic and business dynamics of assigned accounts/relationships.  Conversant in business finance options and capable of clearly articulating the options and/or willingness to quickly learn similar customer/partner-centric motivations. 
• Demonstrated ability to obtain client commitment and bring projects to closure.  Responsible for the complete ongoing satisfaction of all assigned accounts/relationships. 
• A valid Vermont driver’s license and compliance with the Motor Vehicle Safety guidelines outlined in VEIC’s personnel policies.   
• All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations.

Any emails from VEIC team members will originate from a @veic.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.