VEIC

Account Manager 3

Job Locations US-DC-Washington, D.C.
# of Openings
1
Category
Sales / Business Dev.
Deadline to Apply
12/20/2021

Overview

The Account Manager – Level 3 (AM3)’s primary responsibilities are to meet assigned energy efficiently targets by proactively managing large business customers and building relationships with targeted non-engaged Vermont businesses. Develops and executes account plans utilizing a consultative customer engagement methodology that brings value to customers and measurable results to DC Sustainable Energy Utility (DCSEU). Mentors other Account Managers on consultative sales methodology and provides guidance in working with specific accounts.  Assists the Director, Account Management with assigned responsibilities such as developing strategies for market segments or helping to develop and implement department policies and procedures.

Responsibilities

  • Achieve energy and demand savings goals as assigned by the Staff Manager throughout a customer base of core accounts and non-engaged businesses.
  • Develop strategic relationships at senior and other levels within customer base to become a trusted and valued business resource.
  • Document and implement strategic account plans for core customers and orchestrate with other DCSEU and VEIC staff to execute plans and maximize savings.
  • Identify opportunities within customer and prospective customer base and collaborate with Energy Consultants and other VEIC and sub-contractor staff to ensure their timely completion.
  • Identify and keep current with industry, business and market trends to understand their impact on customers’ business.
  • Develop expertise in one or more market or customer segments and work with Market Planning and Strategy to develop and implement initiatives that respond to specific business needs.
  • Serve as the voice of the customer by collaborating with marketing, policy and business development efforts to ensure that products and services offered by DCSEU address market needs.
  • Participate in ongoing individual and team training and provide peer coaching to other AMs, ECs, and other VEIC staff to enhance skills.
  • Manage the incentive calculation and negotiation process internally and with customers and to an incentive budget for all assigned customers.
  • Ensure successful and consistent progress toward stated goals and objectives of the Account Management Group.
  • Participate in DCSEU outreach events as necessary.

Qualifications

  • Strong personal commitment to the mission, vision, goals and values of VEIC.
  • Bachelor’s degree in business or engineering, and five years’ experience utilizing a consultative customer management approach in a business-to-business energy or professional services field or a combination of education and experience in a related field that demonstrates comparable knowledge and skills.
  • Business Energy Professional (BEP), Certified Energy Manager (CEM) or similar certification (or equivalent) strongly preferred. Demonstrated ability to deliver expected results within core accounts or new business accounts.
  • Strong financial, technical and business knowledge and skills, including the ability to understand the economic and political dynamics of high-profile customers.
  • Demonstrated ability to understand the economic and business dynamics of assigned accounts, as well as the potential political and strategic sensitivity of their actions within the marketplace and regulatory arena.
  • Strong interpersonal skills including in the ability to communicate effectively and build strong business relationships. High degree of professionalism, maturity and a polished demeanor.
  • Exemplary written and oral communication skills.
  • Proficiency with contact management, word processing, spreadsheet and database software.
  • Ability to handle competing priorities and proven ability to be organized, detail-oriented and accurate.

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