Performs work as a contact center representative assisting internal and external customers in a collaborative, professional office environment. Answers inbound calls and makes outbound calls to an audience including the general public, VEIC staff and affiliates, regulatory and utility partners, vendors, trade allies and contractors. Provides expert consultation on how best to reduce energy use and carbon emissions by applying knowledge and understanding of efficiency and conservation practices in the fields of electricity, heating and process fuels, transportation and renewables. Directs residential and commercial customers to related federal, state, municipal, public, private and non-profit programs and services. Manages program information and customer inquiries in multiple states and jurisdictions. Communicates and presents information clearly, persuasively and effectively in-person and through phone, email, text, chat, and videoconference. Completes short-term goals while remaining focused on long-term objectives. Works with multiple technical applications and databases. Learns, understands and implements new procedures and messaging quickly. Solves challenging problems while working under deadlines. Adjusts to changing priorities easily without diminishing customer value. Contributes regularly to a mission-driven, creative, enjoyable and stimulating work environment. This position may be based out of any one of our three office locations.