Vermont Energy Investment Corporation

  • Customer Engagement / Account Manager 3

    Job Locations US-OH
    # of Openings
    1
    Category
    Sales / Business Dev.
    Deadline to Apply
    9/22/2019
  • Overview

    The Customer Engagemeny / Account Manager's primary responsibilities are to meet assigned energy efficiency targets by proactively managing business, retail, and community customers and building relationships with targeted non-engaged businesses. Develops and executes account plans utilizing a consultative customer engagement methodology that brings value to customers and measurable results to Efficiency Smart (ES). Assists the Manager, Account Management with assigned responsibilities such as developing strategies for market segments or helping to develop and implement department policies and procedures.

     

    The Efficiency Smart office is in Columbus, OH and this role will have a territory of Columbus and Northeastern Ohio.

     

    We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.
    Candidates across all markers of identity (age, race, gender, ability, communication style, etc.) are highly encouraged to apply.

    Responsibilities

    • Achieve energy and demand savings goals throughout a customer base of core accounts and non-engaged businesses.
    • Develop dynamic relationships with municipal government and utility leadership as primary contact for all ES program offerings as well as identify opportunities within municipal facilities and work with Energy Consultants and other VEIC staff to ensure their timely completion.
    • Develop strategic relationships at senior and other levels within customer base to become a trusted and valued business resource.
    • Understand all ES offerings and act as the primary point of contact in communicating initiatives and program results to municipal utility clients.
    • Document and implement strategic account plans for core customers and orchestrate with other ES and VEIC staff to execute plans and maximize savings.
    • Identify opportunities within customer and prospective customer base and collaborate with Energy Consultants and other VEIC and sub-contractor staff to ensure their timely completion.
    • Identify and keep current with industry, business and market trends to understand their impact on customers’ business.
    • Develop expertise in one or more market or customer segments and work with Market Planning and Strategy to develop and implement initiatives that respond to specific business needs.

    Qualifications

    • Strong personal commitment to the mission, vision, goals and values of VEIC.
    • Bachelor’s degree and five years’ experience utilizing a consultative customer management approach in a business to business energy or professional services field or a combination of education and experience in a related field that demonstrates comparable knowledge and skills.
    • Demonstrated ability to deliver expected results within core accounts or new business accounts.
    • Strong financial, technical and business knowledge and skills, including the ability to understand the economic and political dynamics of high profile customers.
    • Demonstrated ability to understand the economic and business dynamics of assigned accounts, as well as the potential political and strategic sensitivity of their actions within the marketplace and regulatory arena.
    • Strong interpersonal skills including in the ability to communicate effectively and build strong business relationships. High degree of professionalism, maturity and a polished demeanor.
    • Exemplary written and oral communication skills.
    • Proficiency with contact management, word processing, spreadsheet and database software.
    • Ability to handle competing priorities and proven ability to be organized, detail-oriented and accurate.

    Working Conditions:

    Internal – This position will be based out of a home office. Work is normally performed in either a home office or in VEIC’s climate- controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of office job duties. Depending on territory assignment, a remote work arrangement may be required or optional.

    External - Intense travel requiring 75% of time on road. Occasional overnight travel may be required. Work will require exposure to commercial and industrial work environments.

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