Account Manager

Job Locations US-DC-Washington
# of Openings
1
Category
Sales / Business Dev.
Deadline to Apply
2/26/2018

Overview

Account Manager

Division: DC Sustainable Energy Utility, a division of VEIC
Location:
DC
Department: DCSEU
Reports to: Manager, Account Management

 

The DCSEU has made a name for itself in the District as a reliable energy efficiency and renewable energy resource for our commercial customers. We work hard to help our customers’ meet their financial and environmental goals. To continue to do this, we need the best and brightest, the most dedicated and strategic and innovative thinkers.  

 

Be part of the energy solution!

 

VEIC is committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

 

Candidates across all markers of identity (age, race, gender, ability, communication style, etc.) are highly encouraged to apply!

Responsibilities

What you will do in this job:

You will meet assigned energy efficiency targets by proactively managing federal agency and Department of Defense customers and building relationships with targeted non-engaged DC commercial and institutional customers. You will develop and execute account plans utilizing a consultative customer engagement methodology that brings value to customers and measurable results to DCSEU. You will mentor other Account Managers on consultative sales methodology and provides guidance in working with specific accounts and will assist the Manager, Account Management with developing strategies for market segments or helping to develop and implement department policies and procedures.

 

What a day might look like:

  • Your primary focus will be to achieve energy, savings and renewables goals as assigned by the Staff Manager throughout a customer base of core accounts and non-engaged commercial customers.
  • To do this you will develop strategic relationships at senior and other levels within customer base to become a trusted advisor and valued business resource.
  • Document and implement strategic account plans for core customers and collaborate with other DCSEU and VEIC staff to execute plans and maximize savings and targets.
  • Identify opportunities within customer and prospective customer base and collaborate with Energy Consultants and other VEIC and sub-contractor staff to ensure their timely completion.
  • Identify and keep current with industry, business and market trends to understand their impact on customers’ business by representing the DCSEU at relevant meetings and events
  • Develop expertise in one or more market or customer segments and work with staff to develop and implement initiatives that respond to specific business needs.
  • Serve as the voice of the customer by collaborating with marketing, and business development efforts to ensure that products and services offered by DCSEU address market needs.
  • Participate in ongoing individual and team training and provide peer coaching to other AMs, ECs, and other VEIC staff to enhance skills.
  • Customer satisfaction is paramount, you will closely manage the incentive calculation and negotiation process internally and with customers to ensure our customers return.
  • Ensure successful and consistent progress toward stated goals and objectives of the Account Management Group.
  • As a leader of the Account Management group you will be asked to participate in DCSEU outreach events as necessary to showcase our work.

Qualifications

This job might be right for you if:

  • You have a strong personal commitment to the mission, vision, goals and values of VEIC.
  • You have a bachelor’s degree in business or engineering, and a minimum of five years’ experience utilizing a consultative customer management approach in a business to business energy or professional services field or a combination of education and experience in a related field that demonstrates comparable knowledge and skills.
  • Ideally you have completed the Business Energy Professional (BEP), Certified Energy Manager (CEM) or a similar certification (or equivalent).
  • You can demonstrate the ability to continuously deliver expected results within core accounts or new business accounts.
  • You have a strong financial, technical and business knowledge and skills, including the ability to understand the economic and political dynamics of high profile customers.
  • You demonstrate an ability to understand the economic and business dynamics of assigned accounts, as well as the potential political and strategic sensitivity of their actions within the marketplace and regulatory arena.
  • You have strong interpersonal skills including in the ability to communicate effectively and build strong business relationships. You understand when a High degree of professionalism, maturity and a polished demeanor are appropriate and act accordingly. You can also enjoy our office atmosphere of working and learning together in a casual environment.
  • You can sell your vision with demonstrated ability to put together concise, articulate communications to internal and external stakeholders.
  • You not only speak geek, but also have the ability to communicate with non-technical customers to close projects.
  • You have a proficiency with contact management, word processing, spreadsheet and database software.
  • You have a strong ability to handle competing priorities and proven ability to be organized, detail-oriented and accurate.
  • You are a team player with demonstrated ability to work both collaboratively and independently.

Ideally, You Will Have:

  • Sense of humor and positive outlook
  • Flexibility and comfort with rapid changes
  • Proactive and enthusiastic

 

Benefits and Perks

  • Medical, dental and vision insurance starting your first day of employment
  • $300/year reimbursement for any approved Well-Being related activity or purchase
  • $300/year reimbursement for any qualified energy investments through our Sustainability Benefit
  • $750/year to allocate in $50 increments to either Well-Being and / or Sustainability Benefit
  • 5 weeks of CTO for all new hires...increase in CTO at 5 years of service
  • 2 months paid sabbatical for all employees after 10 years of employment
  • Stocked kitchen with communal condiments, coffee and drinks
  • Open concept office space with unique meeting spaces to foster creativity and innovation (or just quiet, head’s-down time)
  • On-site gym access: treadmill, bike trainers, , and full weight lifting gym, and locker rooms with showers
  • Secure bike locker storage for commuters
  • Commuter benefit to offset costs of using public transportation
  • Flexible work schedule in a culture of trust and autonomy
  • Office location in Washington, D.C.  conveniently located right off the metro and several bus lines including the Circulator with access to Nationals Stadium and the new DC United Stadium, dozens of new restaurants, walking distance to the Warf and all its amenities.

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