Intern - Helpdesk 2018

US-VT
# of Openings
1
Category
Information Technology
Deadline to Apply
2/9/2018

Overview

Job Summary:

The Helpdesk Intern is responsible for delivering engaging and customer-focused technical support to VEIC staff of consistent and high quality. In partnership with the Service Desk Manager and other Service Desk staff, the Helpdesk Intern responds to and resolves issues related to supported technology in alignment with service level agreements and standard operating procedures in addition to carrying out Infrastructure-related projects as needed. By providing this support in a timely, compassionate, and accurate fashion, the Helpdesk Intern serves as an integral member of the Service Desk team while contributing to a mission-driven, creative, enjoyable, and stimulating work environment.

Diversity & Inclusion statement:

We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

Candidates across all markers of identity (age, race, gender, ability, communication style, etc.) are highly encouraged to apply.

Responsibilities

Essential Functions:

  • Responds to and resolves issues reported by VEIC’s staff related to supported software, hardware, and other systems managed by the Helpdesk team.
  • Under the direction of Service Desk Manager, may participate in projects related to VEIC’s Infrastructure. Projects may necessitate working closely with team members and/or staff to understand user requirements and tasks.
  • In coordination with other members of the Service Desk Team, regularly cross trains on critical systems.
  • Follows privacy and security procedures while working with sensitive or confidential data during the regular conduct of their work.
  • Provides support to the activities of VEIC as necessary to accomplish organizational goals and objectives.

Qualifications

Knowledge and Experience:

  • Strong personal commitment to the mission, vision, goals, and values of VEIC.
  • Education in computer sciences or experience troubleshooting Microsoft Windows 7/8 OS strongly desired.
  • Excellent oral communication skills and a proven dedication to customer service.
  • Must have a desire to continue to learn about computer and network support and repair.
  • Ability to work well in a collaborative team environment.
  • High level understanding of Microsoft’s Windows Operating Systems and Microsoft’s Office Application Suite.
  • Working understanding of Microsoft network technologies, Local Area Network models, and common desktop applications preferred.
  • A working knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades.
  • A working knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras.
  • Analytical and problem solving skills.
  • Comfort with training and education of staff.

Working Conditions:

Internal - Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties.

 

External - No travel is required.

Physical Demands:

Company will provide adaptive devices as needed.

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