The Helpdesk Intern is responsible for delivering engaging and customer-focused technical support to VEIC staff of consistent and high quality. In partnership with the Service Desk Manager and other Service Desk staff, the Helpdesk Intern responds to and resolves issues related to supported technology in alignment with service level agreements and standard operating procedures in addition to carrying out Infrastructure-related projects as needed. By providing this support in a timely, compassionate, and accurate fashion, the Helpdesk Intern serves as an integral member of the Service Desk team while contributing to a mission-driven, creative, enjoyable, and stimulating work environment.
We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.
Candidates across all markers of identity (age, race, gender, ability, communication style, etc.) are highly encouraged to apply.
Internal - Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties.
External - No travel is required.
Company will provide adaptive devices as needed.